Refund and Returns Policy

Refunds and Returns Policy (gx4u.com)

1. Introduction

We want you to be completely satisfied with your purchase from gx4u.com. This Refunds and Returns Policy outlines our procedures for returns and refunds.

2. Return Period

  • You may return products within 15 days of the delivery date.

3. Return Conditions

  • To be eligible for a return, the product(s) must be in their original condition and packaging.
  • The product(s) must be unused, undamaged, and in the same condition as when you received them.
  • You must provide proof of purchase, such as your order number or receipt.
  • Certain items may be non-returnable. This will be clearly stated in the product description.

4. Return Process

  • To initiate a return, please contact our customer service team at customersupport@gx4u.com with your order number and reason for the return.
  • We will provide you with instructions on how to return the product(s).  
  • You are responsible for paying the return shipping costs.
  • We recommend using a trackable shipping service to ensure that we receive your return.  
  • We are not responsible for any returns that are lost or damaged during shipping.

5. Refunds

  • Once we receive and inspect your returned product(s), we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will process your refund to the original payment method within [Specify number] business days.  
  • Refunds will not include the original shipping costs, unless the product(s) were faulty or not as described.
  • Depending on the payment companies processing times, it could take several days for the refund to show up on your account.

6. Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at [Your email address] with photos of the damage or defect.
  • We will arrange for a replacement or refund, including any return shipping costs.  

7. Non-Returnable Items

  • [Specify any non-returnable items, e.g., personalized items, perishable goods, etc.].

8. International Returns

  • International customers are responsible for all return shipping costs, as well as any customs duties or taxes that may apply.

9. Contact Information

  • If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
    • Email: customersupport@gx4u.com
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